No Snivelling

For the last week or so I've had a Zazzle Widget posted here on my blog (see below), and from the outset, it's been broken. Now, I'm a bit of an early adopter, so I'll deal with some pain. But, I was really underwhelmend by the response from Zazzle when I reported this bug to them (the minor fact that the widget doesn't work). Check out their response below the widget. No fix, and no expectation. Then, why don't they serve something else into that embed container to indicate that 'this feature is under construction and to check back some other time, or provide a link to my page on their site? And, why not at least recommend to me that I change the widget to something else (and provide the easy to copy&paste HTML) in the meantime?

Overall, I loved their initial product (the t-shirt builder, and the product I received in the mail), but was really underwhelmed with their follow-thru. And, the follow-thru is what will ultimately build a customer base, or not.

Dave

p.s. If you want to see my 'store' on their site, click here!
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email from them:

Hello Dave

Thank you for contacting our Support Team and alerting us about the complication you are experiencing. Our technical team has observed the error, and they are currently working on a solution. The situation will be remedied as soon as possible. Again, thank you for your e-mail, and your patience is appreciated.

Best Regards,
Jaime
Support Team
Zazzle.com, Inc.

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Widget container (still broken?):

Labels: detroit sucks